Emergency medical assistance
I. At HSE
Several HSE buildings in Moscow have first aid posts where you can receive pre-doctor care. The first aid posts are located at:
- Room 105, Ground Floor, 20 Myasnitskaya Ulitsa
10am – 5.30pm, Monday – Friday;
- Second Floor, 44 Izmaylovskoye Shosse (the building next to 33 Kirpichnaya Ulitsa
8am – 8pm, Monday – Friday;
- Room 217, Second Floor, 3 Kochnovsky Proezd
9am – 4pm, Monday – Friday.
If you work in one of these buildings, and you are unwell (e.g., experiencing dizziness, staggering, or headaches, etc.), or have a minor injury, but your condition is not life-threatening, you can turn to a medical post for assistance. There, you can have your temperature and blood pressure measured, as well as receive first aid.
However, if there is even a slight suspicion of a more serious problem, it is better to call for emergency medical care.
II. Outside of HSE (on the street, in public places, etc.)
a. Calling a state ambulance
To call for state ambulance services, you must dial 112 from your mobile phone (emergency calls from mobile phones are free of charge). Please note that 112 is the all-Russian emergency number, a hotline that is available 24/7. It also has English-speaking operators. Furthermore, its specialists can provide professional help and expertise at any time, irrespective of your citizenship and type of insurance policy. Emergency care is provided throughout Russia, in all Russian cities and towns. Usually, an ambulance team arrives within 15-20 minutes depending on your location. All ambulance vehicles have medical equipment, so that the team can provide on-the-spot medical assistance, as well as take you to a medical facility if they are unable to normalize your condition.
In case of a life-threatening situation, anyone admitted to state and municipal health institutions is entitled to free initial medical care (emergency medical assistance, including specialized assistance) until they are out of immediate danger. After this, if further medical treatment is needed, it shall be provided at a fee. Please make sure that your insurance policy covers such expenses.
b. Private ambulance services
Certain private institutions provide their own ambulance services. There are a number of private clinics in Moscow that provide emergency assistance, a few of them are listed below:
GMS Clinic, +7 495 781 5577;
European Medical Centre, +7 (495) 795 03 03;
Medicina Clinic, +7 (495) 229 00 03.
c. Insurance policy
We strongly recommend that you keep your insurance policy (or its copy) with you at all times (as an option, you can also take a picture of it, so that it can be easily accessed when needed from your cell phone).
Medical services and assistance to those temporary residing in Russia under travel insurance or voluntary health insurance are provided in accordance with an insurance agreement, depending on the scale of the insurance premium. It is highly advisable to carefully review your insurance contract and terms of its use (usually provided in the form of a brochure attached to your policy), as the scope of services and medical institutions you can turn to may be subject to certain restrictions. As a rule, free medical assistance is provided in certain institutions and under a prior arrangement with an insurance or medical services company. Therefore, keep in mind that reimbursement of expenses that have not been agreed with an insurance company is not guaranteed.
III. Usually, the steps to be taken include:
Contacting your medical insurance operator using the phone number indicated on the insurance policy or the number for state ambulance services (112);
Making sure that you provide your full name, correct address, and contact phone number, as well as describing the situation in detail (e.g., symptoms, conditions, etc.);
If you contact a private medical service company (e.g., GVA), please provide the operator with the name of your insurance company and policy number.
IV. Informing your coordinator
As your coordinator is your main contact at HSE, as well as in Russia, it is highly advisable that you let him/her know about your situation as soon as possible. The coordinator may either advise you on what to do in this situation, request assistance, or tell you how to proceed with medical assistance. This will also allow HSE to think of ways to make up for your absence, if required, as well as spare you from possible problems if you are hospitalized but no one has been informed about it.
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